Best motorcycle rentals in Ibiza: find options near you

Amazing service from Moto Luis. We booked a Piaggio Medley for a few days in Ibiza. Faultless online booking. Lovely staff when we showed up at the office for collection. Bike and helmets were in excellent condition and squeaky clean. Highly recommended and we will certainly book again. Thank you.

One of the best car rental companies in Ibiza. they feature across my YouTube vlogs. Reliable, straightforward, and highly recommended.

Very happy with Moto Luis! We have rented a car from them several times and the service has always been excellent. No worries at all and close to the airport exit. During our last rental, we accidentally left a personal item in the car. They kindly kept it safe for us. Muchas gracias!

⭐⭐⭐⭐⭐ Excellent Car Hire Experience with Moto Luis Ibiza We had a fantastic experience with Moto Luis Ibiza from start to finish. The booking process was simple and efficient, and the vehicle was in excellent condition, clean, reliable, and exactly as described. The staff were friendly, professional, and very helpful throughout the rental period. Collection and return were both quick and hassle-free, allowing us to get on with enjoying our holiday. The car was perfect for exploring the island and made travelling around Ibiza easy and enjoyable. I would highly recommend Moto Luis Ibiza to anyone looking for a reliable, professional, and stress-free car hire service. Excellent customer service, great vehicles, and outstanding value. We will definitely use them again on our next visit to Ibiza. 🚗☀️⭐⭐⭐⭐⭐

Second time we rented a car here. Good communication and very responsive by email. Fast service picking up the car at the airport, good and relatively new cars. Would go to Motoluis again if I visit Ibiza next time !

Its a scam!! They seem to have a lot of suspiciously positive reviews, possibly from bots or fake accounts. Before booking anything with them, I strongly recommend checking their reviews on Trustpilot. They charge a €250 deposit per scooter. We rented four scooters, so in our case they are holding €1,000. They promise that the deposit will be refunded, but we still haven’t received our money back. They keep claiming that the refund was transferred a long time ago, yet they refuse to provide any proof of payment. When we call, they don’t answer, and our messages are being completely ignored. Even worse, we were told that we should not leave a negative review, because otherwise they would not return our deposit at all. In other words, they are using our own money to pressure us into staying silent. If you’ve had a similar experience with this company, please contact me. We have started legal proceedings against them and would like to hear from others who may have experienced the same thing.

We rented a scooter which was in a great condition 🙂 Perfect service, super transparent super clear and fast process to rent The price was good and we didn’t have any problems

Don’t rent here! Terrible customer service We rented 3 scooters here 6 weeks ago during our holiday in Ibiza. I had to contact them myself to ask for our deposit back. After a few days, they only returned €500 out of the €750 deposit. Since then, they have completely ignored all of my messages. Terrible service, this is absolutely not how you treat customers. Disgraceful!

Be aware!! We rented a car and returned it on time with no damage and upon return they said the €250 deposit would be processed automatically. After 1 week I messaged and asked for a status update and received a response saying it could take up to 21 days for the refund to arrive at my bank. It’s been 21 days and we still have not received the refund so I messaged again and received the same generic response about refunds taking up to 21 days. Then I called and asked when I would receive my refund and they asked for my name and then hung up on me. When I called them back on their mobile and land line, no one answered. Now I have to make a claim through my credit card to recover the funds.

TLDR: Great scooters and good prices but refunds can take a while (ask for proof of refund if concerned). I rented from a scooter from here for two days while visiting Ibiza and can recommend. Although I don’t speak Spanish and the owner doesn’t speak a lot of English, we made it work using Google Translate. He was patient and helpful in explaining things as it was my first time renting a scooter. The scooter itself worked great for the two days I had it, was cheap to fill up and made exploring a blast. I had no issues with it and loved that he is open quite late so I could return the scooter after a full day. Only issue I had came afterwards through no fault of either of us and that was the refund of my deposit took a long time (~25 business days) to be processed. The owner wasn’t particularly good at responding to missed calls/messages and it wasn’t until very late in our exchanges that I was able to get a copy of the refund document (and it was dated correctly for the day I returned my scooter). So communication is an area he can improve a little but he accepted my feedback on it so hopefully it will be smoother for the next person that encounters the issues. The slow refunds seem to be a somewhat common occurrence for non-Spanish tourists (once again, not the owner’s fault) but if like me you’re a bit concerned about it all, I recommend asking for that proof of refund since it will allay your concerns.

Absolutely shocking experience. I contacted this car rental company hoping to arrange a booking for the summer, and I have honestly never been treated so badly by a business in my life. From the very beginning, the staff were sarcastic, arrogant, and unbelievably rude. Instead of helping, they made me feel mocked and disrespected simply for asking normal questions about the booking process. It was disturbing to see such unprofessional behaviour coming from a company that expects people to trust them with their money and travel plans. If this is how they treat potential customers before a booking is even made, I can’t imagine the nightmare someone would face if there was an issue with the car or payment later on. The whole interaction felt extremely dodgy and left me with zero trust in this business. Please be careful and think twice before booking with them. There are far more professional and trustworthy companies out there.

I can recommend this company. Communication prior to booking was very convenient, and the prices were good. We had a Volkswagen Touareg, a comfortable car for a family with plenty of space for all our suitcases, making it perfect for exploring Ibiza’s beaches. We picked up the car at the pre-arranged spot, right in the airport parking and returned it there as well. Everything went smoothly; thank you

Grear service! Very communicative people and everything worked perfectly and very smooth. Felt home for short trip thanks to the Moto rental it was reasonably priced and very helpful and always been on the other line. On arrival and drop off. Will definitely use the service again.

Everything went excellent The communication was great There was a small change of the car but they gave me a big discount for this Also as a family we appreciated the beach umbrella that was included in the car… Thank you for everything guys…

Excellent service! Very personable approach, good communication, and reliable. So much better than all the other (large commercial) car rental companies. Would highly recommend!!

I had a great experience with them! We needed a car at the last minute, and they made it happen without any hassle. The vehicle was spotless, well-maintained, and in excellent condition. Everyone was incredibly kind and went above and beyond by giving us local recommendations and even helping with luggage storage. They don’t just treat you like customers, they make you feel like friends. Thank you so much for your kindness and support. You truly made our time in Ibiza more comfortable and enjoyable. Highly recommend!

I had a great experience with this car rental service. The staff was friendly and professional, and the whole process was quick and hassle-free. The Fiat Panda I rented was clean, reliable, and perfect for getting around. I would definitely recommend this company to others.

I can highly recommend this car rental! 😊 The owner was incredibly friendly, helpful, and flexible. We initially booked the car for just one day and were able to extend it for another two days without any problems, and he even gave us a great deal. Everything was quick, easy, and uncomplicated. We were very happy with the service and would definitely rent here again! 🚗✨

We had a great experience with Ibiza Agency World. The staff were very friendly, helpful, and always willing to think along with us. Everything went smoothly without any problems, and the whole process was handled professionally and properly from start to finish. Great service and definitely recommended!

If you want to rent any vehicle on the island, this is the place to go. I rented a 125cc scooter and the whole process took just 5 minutes. Easy and fast. Adrian is a great professional. 100% recommended.

Excellent private transfer service! Professional driver, always on time, very friendly and the vehicle was spotless and comfortable. Booking was fast and easy, communication was perfect, and the whole experience was smooth from start to finish. Highly recommended for anyone looking for reliable and premium transport. Jesus And Darling,the best Guys!‼️

Best services!!!Jesus is the most professional guy i ever met!Good luck guys,keep’in touch!!!

Very professional! Super friendly, on time and flexible to deliver the scooter to you on your preferred time and location. At no time I was afraid for my deposit to be taken. One of the helmet was to small, they managed to go buy a brand new one for me in no time. Scooter and helmets were in good condition. Will use their services again. HIGHLY RECOMMEND!

Great service from the lady , good bikes and cars to choose from

Really easy and really good. Personally I’m a bit suspicious of the big companies that have awful reviews and take a huge deposit upfront so decided to go go with the place with the best reviews and am glad I did. Will definitely use again.

Traveling from Canada. Overall I say the experience was good, especially for the value and the fact that motor bike is the way to go when you are on the island for a few days. First of all, process was fairly easy, with a full G license (3+ year and an IDP) from the province of Ontario, you can get a 125cc bike (as of 2026). The guys at the front are all business and might not come across as “good customer service” but they do get the job done for you. When I returned the bike they dropped me off at the airport not much hassle. Only thing is that I couldn’t find a whatsapp number to message for a shuttle for pick up at the airport, so I had to walk 15min. For us using esim and no local number, not having whatsapp to message the staff is an issue. Other rental companies have a whatsapp to communicate. Maybe this can be considered. I know other reviews mentioned issues but our experience was great for the price, and we’ll definitely come back if needed in the future.

Its my 5th year renting with Turbo and everything is always super smooth and according expectations. At the aiport the pick up is usually quick and the check in as well. I already rented motobike4x4, cars and vans. Always good to be with them. Every small problem i had during the past 5 years was always resolved with no real issues. 100% recommended. (5* to the Romenian guy at the count desk at the aiport agency. A proper guy running the place)

Terrible experience. I paid extra for the Ibiza Airport return service after being assured there was a Turbo drop-off point at the airport. When I arrived, there was no Turbo office or return location at all. I spent time searching and almost missed my flight. I had no choice but to leave the car in the airport parking and immediately sent WhatsApp messages, emails, photos and videos. Nobody responded. Despite this being entirely their responsibility, they charged me for the parking, charged me again for the airport return service I had already paid for, and even charged me for fuel, although the car was already on reserve when I collected it. Completely unacceptable customer service and unfair charges. I would never rent from Turbo again.

Excellent service. David and Roberto were very helpful and informative throughout the whole procedure. The scooter we hired for a whole week was in very good condition, and reed very well. A very good way to explore the island. I can definitly recomend Turbo rent a Car for scooter hire.

Honestly, a very disappointing experience from start to finish. We arrived at the rental location after walking for about 20 minutes under the scorching 2 p.m. sun, and nobody had informed us that there was a shuttle service connecting the depot to the airport. Fair enough, perhaps we should have asked, but it would have been helpful to know in advance. After completing the paperwork, the car was handed over to us with the keys already inserted, and the only thing the employee did was take a quick photo of the interior. The vehicle was heavily scratched, somewhat dirty, and certainly not new. However, it seemed to run fine, so we accepted it. What was really disappointing was the complete lack of information. Absolutely nothing was explained to us, not what type of fuel to use, how the car worked, how to operate the air conditioning, or even the basic controls. We were simply given the keys and left to figure everything out ourselves. Once we arrived at our hotel, we discovered an unpleasant surprise: one of the doors could not be opened from the inside. Even worse, the remote key fob did not work at all (see attached photo). The buttons were completely broken. For four days we had to use a hairpin to lock and unlock the vehicle because the remote was unusable and the key would not even lock the car properly through the keyhole. I honestly cannot understand how a rental car can be handed over in such condition. Basic functionality and safety checks should be the minimum standard. To make matters worse, when we returned the car, nobody even looked us in the eye. The staff simply checked that the fuel tank had been filled, said goodbye, and that was it. There was no inspection of the vehicle, no questions about our experience, and no interest whatsoever in the problems we had encountered during the rental. I was genuinely shocked by the lack of professionalism, customer care, and attention to detail throughout the entire experience. Based on our experience, I would absolutely not recommend this company.

We dealt with Juan in your EsCana office and we found him superb in every way. Such a nice guy. On returning the car your girls at the same office were also very polite and attentive. We would have no hesitation in recommending “Turbo rent a car” to anyone looking for great service, quality Cars and a good price. Kindest regards Steve Easton.

We rented a car online, for 3 days, before arriving at Ibiza for a 7-day stay. All went as expected, from the exact type of vehicule booked to the time booked to pick it up. We chose to pick it directly at Es Canar pick up point and it was perfect as it was 5 minute walk from our hotel both to pick up and frop off. We suggest full insurance, it’s worth it to upgrade your reservation to have it and just relax and enjoy your drive along the island!!

Amazing experience ! Customer service was really good, they went to pick us up at the hotel, and they brought us back ! Price shows don’t t include insurance but if you want to upgrade it, it’s only a few euros more. We rent a 125cc scooter and it was in perfect conditions and easy to park on the island. If you drive well and don’t bring a broken vehicle back, they won’t keep your deposit. Recommend this place 100% !

Pick up and drop off was smooth. Free shuttle to the office goes from a 1st deck of a parking garage on the Eivissa airport. If you take up the insurance, outside is covered. But the inside is not. We were notified of this twice before claiming he car. I warmly recommend you check the inside thoroughly.

Excellent service, Very reasonably priced. We only hired a car for one day and it was a very pleasant experience. Will be using them again next time we visit Ibiza.

Great value car hire. Typically not an immaculate car. Was not clean inside, barely clean outside. However was as expected for budget hire. Many marks on paintwork so be sure to note ( photograph) on collection. Make sure you take out Excess insurance before you hire and save €100/week. Happy with the value of the hire package

Recently hired a car in Ibiza, we returned the car two weeks ago with a full tank of fuel, we still haven’t been refunded our fuel deposit and despite multiple emails I’ve sent to them chasing a response regarding this I’ve heard absolutely nothing back. You pay for fast track collection and still end up stood for ages in a que. Don’t use

I had rented a car and paid all costs ahead. Including any and all insurances (mandatory and optional coverage). When picking up the car, they were not aware of any insurances I had already payed and refused to give me the car unless I payed them another insurance on the spot. Then the car: they make no mention of any existing damages and (according to the contract) they should give a car with a minimum of 60% charge. I have never received such a damaged and filthy car (with only 30% battery charge) at any other rental company. Update on car return: while I understand I returned the car on a national holiday, I still have some remarks. Obviously no one was present at the car return office. Upon returning the car, I’ve received an automated email and additional charges for fuel and (pre-existing) damages. I’m glad I took enough photos when receiving the car because this will probably require a few calls to the credit card company…. Ok mobility customer service or contact is non existing. To summarise: unmaintained and unkept vehicles, unjustified and borderline predatory additional charges and poor service. Skip ok mobility and go to gobycar instead.

The staff was polite. However the car was 45 minutes late and when it arrived it was filthy inside and out side the rear was broken and it had a lot of scratches. WOULD NOT RECOMMEND !!!!!

**Terrible experience – €80 fuel charge** I am extremely disappointed with OK Mobility. We were given the car with **approximately half a tank of fuel**, yet they have now charged us **€80**, claiming the car was provided to us full. The member of staff who handed us the car, **Jordi**, told us that the correct fuel level would be reflected on the contract. When I received the contract later that night, I saw that it incorrectly stated the car was full. I emailed OK Mobility **immediately** to point this out, but received no response – despite waiting all week. Now they have simply relied on the fact that I didn’t take a photograph and are insisting the car was full. I know what fuel level we received the car with, and I raised the discrepancy as soon as I saw the incorrect paperwork. To me, this feels like **daylight robbery and an unfair way of making extra money from customers**. An honest customer should not be penalised because the company’s own paperwork is incorrect. Attached are photos of the damage to the car they’d given me which thankfully I took photos of. As the lady accepting the car was asking if I have photos of the damage because I can’t imagine what would have happened if I hadn’t. I am extremely angry about this and will **never use OK Mobility again**. I would strongly advise others to be extremely careful when collecting a vehicle and take photographs of absolutely everything, including the fuel gauge. Very disappointing experience.

Probably the worst renting I ever tried. Two month after I didn’t get my deposit and the process to get the scooter is very uncomfortable, They don’t send the instructions on time, you will probably have to wait on the sun on the middle of the parking because they don’t pickup the phone. On top of that I booked a 2026 X Max I got a 2014 destroyed one, super dirty … see the picture

I rented a scooter and a motorcycle from Jota Café Motorcycles & Scooter Rental at Ibiza Airport, and unfortunately my experience was far from smooth. I returned both vehicles on May 27, but my deposit was not refunded for more than 10 business days. After reading other Google reviews, it seems I’m not the only one dealing with long delays. I had to email the company and almost threaten to open a dispute with my bank before the refund was finally processed. This should have been automatic. Also, instead of simply holding the deposit like most rental companies, they actually charged it to my credit card, which made the delay even more frustrating. The rental process itself wasn’t great either: – I paid for a Honda CB250, but was given a 125cc instead. – No staff were on site to help at pickup. – I was sent three different photos of the motorcycle after being told it wasn’t on site, which made us waste almost an hour searching for it. – Communication was fast and polite before payment, but almost nonexistent after returning the vehicles. Overall, the service did not meet expectations. I did eventually receive my refund, but only after insisting. This shouldn’t happen with a professional rental company.

I’d rate this rental 2/5. The scooter itself was in decent, normal condition, but the pickup process was extremely frustrating and time-consuming. I was sent a photo of my specific scooter and had to search for it among hundreds of identical scooters in a huge parking area. It took me over an hour to finally find it. The return process was quick and easy, which was the only positive part of the experience. However, the company delayed returning my deposit for a very long time. After 10 business days, I was repeatedly assured that the refund was coming soon, but then my messages started being ignored while I was still waiting for my money. I only received the deposit back after opening a dispute with my bank. The rental company later claimed there was an issue with my payment details. I honestly don’t know whether their organization is just very poor or if this was an attempt to keep the money unfairly. In the end, I did receive the refund, but I will definitely not use their services again.

JUST BE AWARE OF. Rent a motorcycle for 4 day from 4 April, the motorcycle itself was good. However, the overall renting experience was really awful. On the first day we rent, we should received the instruction message no matter through Email or WhatsApp, but we got nothing. Be aware that they didn’t have physical stores near the Airport, there was only irrelevant stores on the spot shown on the google map. So we had to search their information and actively call them through WhatsApp to finish all the remaining processes including upload your documents and pay the €300 Deposit. Afterward, the motorcycle was good enough to deal with the whole journey. The returning process was also smooth that took the photos and videos. The staff told us that the deposit would be return in 10 business days, however, I realised that almost a month had passed since then, and I still hadn’t received a refund. They appear to be deliberately not offering refunds. So I had to contact them again and again to notice about this, and they seem to ignore my message until I called them directly (They didn’t even took up my call) then to finally process the deposit refund. I’m not sure it’s their staffs’ behaviour problem or what, but from reviews seem that it suggests they are repeat offenders.

We have booked in advance online for the Aprilia 125, we got the Sym 125 without notice. Slightly disappointed 😞 WhatsApp is compulsory to exchange with rental office. The scooter was not in perfect condition: several damages and scratches… The windscreen of the helmet was broken on one side. The fuel was not full… The pick-up place is on the motorcycle park, out of the airport on the right. No office on the airport. You pay 35€ for airport pickup, but other rental can do it for normal price. Pickup was veeeery long to get code, pay for the guarantee, get the location of the scooter aso. The guarantee was refunded after 21 days, but you have to remind them. Contact was however reactive on WhatsApp

I would give 0 stars if I could. This was by far the worst booking experience I’ve ever had. First, we were given the wrong address. Then, when we went to the second address, there was nobody there either. After waiting for more than two hours and being unable to reach anyone by phone, we left. We never even saw the scooter. After we had already left, they contacted us claiming that it had suddenly arrived. On top of that, all communication was through WhatsApp, and the provider became rude. This is a scam. Stay away from this company.

AVOID!!!! Terrible experience with these scams. Booked a motorcycle and received confirmation for collection from the airport in Ibiza. After landing I called them and they said someone will bring the bike and they will send us the collection location. Waited 25 mins without any communication. I had to call them again and they said they don’t have a bike as is broken!!!! They were stying to find a solution. Then I asked if they have ANYTHING else available and I was left without vehicle and the only solution was to return my money. TERRIBLE service and experience!!!! They still haven’t returned my deposit!!!

I rented a motorcycle in July. The check-in was fine and the motorcycle itself was in OK condition. Gears weren’t easy to switch and we only found out later the indicator lights in the front didn’t work. When I returned the motorcycle there was only a boy at the counter, no adult. The check-out was – not surprisingly – unprofessional. I received no information and had to ask for a an e-mail (as proof that I had returned the motorcycle). No information about the deposit. A month later I check my creditcard and the 200,- deposit has still not been returned. I rented scooters at a different rental spot and that was way more professional – both check-in as check-out. Would not recommend this rental place.

Our experience with this service has been so serious that we have decided to bring the facts to the attention of the authorities and take legal action. We filed a complaint with the Guardia Civil and, during their intervention, the moped assigned to us was immobilized as the officers considered it to be in unsuitable condition for circulation. Furthermore, we have become aware of the existence of other previous complaints and incidents related to vehicles of this service, including references to accidents in which some of their mopeds were allegedly involved. All this information is being compiled and provided by those affected to the relevant bodies for investigation. Our experience began with a problem from day one: the moped broke down due to lack of fuel. Subsequently, we detected anomalies that we consider particularly serious, including a fuel indicator that showed the tank as full when it was not, and discrepancies that made us question the accuracy of the odometer. Another aspect that we consider particularly worrying is the absence of a physical establishment for customer service. Contracting and management are primarily done via WhatsApp, and when problems arise, our experience has been that responses cease. In our case, there is also a dispute over a €300 deposit that has not been returned to us. We do not intend to consider it lost. The facts and the compiled documentation are being transferred to the competent bodies, including Consumer Affairs, Labor Inspection, and civil and criminal judicial channels, so that each body can determine the responsibilities that correspond within its jurisdiction. It is not the role of a Google review to determine criminal or labor responsibilities. It is up to the authorities to investigate the facts and the courts to decide what is appropriate. We are limiting ourselves to providing documentation, evidence, and our experience. What we can affirm is that we will not stand idly by. We will claim our deposit, provide all available documentation, and continue with the initiated actions until the facts are duly clarified. We want justice to be done and for no other customer to have to go through a similar situation.Nuestra experiencia con este servicio ha sido de tal gravedad que hemos decidido poner los hechos en conocimiento de las autoridades y ejercer las acciones legales correspondientes. Presentamos una denuncia ante la Guardia Civil y, durante la intervención, el ciclomotor que teníamos asignado fue inmovilizado al considerar los agentes que no se encontraba en condiciones adecuadas para circular. Además, hemos tenido conocimiento de la existencia de otras denuncias e incidencias anteriores relacionadas con vehículos de este servicio, incluyendo referencias a accidentes en los que habrían estado implicados algunos de sus ciclomotores. Toda esta información está siendo recopilada y aportada por los afectados a los organismos correspondientes para que sea investigada. Nuestra experiencia comenzó con un problema desde el primer día: el ciclomotor nos dejó tirados por falta de combustible. Posteriormente detectamos anomalías que consideramos especialmente graves, entre ellas un indicador de combustible que mostraba el depósito lleno cuando no era así y discrepancias que nos hicieron cuestionar la exactitud del cuentakilómetros. Otro aspecto que consideramos especialmente preocupante es la ausencia de un establecimiento físico destinado a la atención al cliente. La contratación y gestión se realizan fundamentalmente mediante WhatsApp, y cuando aparecen problemas, nuestra experiencia ha sido que la respuesta deja de producirse. En nuestro caso existe además un conflicto por una fianza de 300 € que no nos ha sido devuelta. No pensamos darla por perdida. Los hechos y la documentación recopilada están siendo trasladados a los organismos competentes, incluyendo Consumo, Inspección de Trabajo y las vías judiciales civil y penal, para que cada organismo determine las responsabilidades que correspondan dentro de sus competencias. No corresponde a una reseña de Google determinar responsabilidades penales ni laborales. Corresponde a las autoridades investigar los hechos y a los tribunales decidir lo que proceda. Nosotros nos limitamos a aportar documentación, pruebas y nuestra experiencia. Lo que sí podemos afirmar es que no vamos a quedarnos de brazos cruzados. Vamos a reclamar nuestra fianza, aportar toda la documentación disponible y continuar con las acciones iniciadas hasta que los hechos sean debidamente esclarecidos. Queremos que se haga justicia y que ningún otro cliente tenga que pasar por una situación similar.Translated commentShow original

⚠️ WARNING TO FUTURE CUSTOMERS — EXPERIENCES OF THOSE AFFECTED After gathering information and contacting various individuals who claim to have had problems with this company, we have detected a pattern of behavior that repeats in several cases, especially concerning the condition of the mopeds, the handling of incidents, the lack of assistance when a problem arises, and the €300 deposits. In our case, the mopeds were in a condition that we consider inadequate for safe riding. Management is primarily done through WhatsApp, and when problems arise, according to the experiences we are collecting, communication can cease, leaving the customer without an effective solution. We are also collecting cases related to €300 deposits where retention or refund has not been properly justified. The most concerning aspect is that, after speaking with other affected individuals and reviewing their experiences, we have found significant similarities across different cases. For this reason, we are already organizing the necessary documentation, conversations, photographs, payment receipts, and testimonies to bring all these facts to the attention of the authorities. We plan to take corresponding legal actions, both criminal and civil, so that the facts are investigated and any potential liabilities are determined. Our goal is not to generate controversy, but to document what has happened and prevent others from being affected. If you have had a similar experience, especially related to a deposit, an accident, a breakdown, a vehicle in poor condition, or a lack of response to an incident, we recommend keeping all documentation and conversations. Before hiring, we recommend exercising extreme caution, requesting a contract and conditions in writing, checking the vehicle’s documentation, and demanding a clear explanation of the deposit conditions.⚠️ ADVERTENCIA A FUTUROS CLIENTES — EXPERIENCIAS DE AFECTADOS Después de recopilar información y ponernos en contacto con diferentes personas que manifiestan haber tenido problemas con esta empresa, hemos detectado un patrón de actuación que se repite en varios casos, especialmente en relación con el estado de los ciclomotores, la gestión de las incidencias, la falta de asistencia cuando surge un problema y las fianzas de 300 €. En nuestro caso, los ciclomotores presentaban un estado que consideramos inadecuado para circular con garantías de seguridad. La gestión se realiza fundamentalmente a través de WhatsApp y, cuando aparecen problemas, según las experiencias que estamos recopilando, la comunicación puede desaparecer, dejando al cliente sin una solución efectiva. También estamos recopilando casos relacionados con fianzas de 300 € cuya retención o devolución no habría quedado debidamente justificada. Lo más preocupante es que, tras hablar con otros afectados y revisar sus experiencias, hemos encontrado similitudes significativas entre distintos casos. Por este motivo, ya estamos organizando la documentación, conversaciones, fotografías, comprobantes de pago y testimonios necesarios para poner todos estos hechos en conocimiento de las autoridades. Tenemos previsto presentar las correspondientes acciones legales, tanto por la vía penal como por la vía civil, para que se investiguen los hechos y se determinen las posibles responsabilidades que correspondan. Nuestro objetivo no es generar polémica, sino documentar lo ocurrido y evitar que otras personas puedan verse afectadas. Si has tenido una experiencia similar, especialmente relacionada con una fianza, un accidente, una avería, un vehículo en mal estado o la falta de respuesta ante una incidencia, te recomendamos conservar toda la documentación y las conversaciones mantenidas. Antes de contratar, recomendamos extremar las precauciones, solicitar contrato y condiciones por escrito, comprobar la documentación del vehículo y exigir una explicación clara sobre las condiciones de la fianza.Translated commentShow original